What You Should Know Before Your Trip

Prepare yourself for a visit to Chile by reading our FAQs, which explain what you will need to enter the country, our services, the dates of holidays, and more.
1.- Can I cancel or modify a hotel reservation without a fee?
If you cancel forty-six days before your arrival, there is no fee. Cancelling between thirty and forty-five days before your arrival has a fifty percent fee. Twenty-nine days or less has a one-hundred percent fee that is applied to your reservation’s total cost.
2.- When is check-in and check-out?
Check-in is at 2 PM and check-out is at 11 AM.
3.- Can I extend or reduce the duration of my stay once I am at the hotel?
Any modification will be subject to availability. You will not be refunded if you reduce your stay.
4.- Are pets allowed?
Due to our location in a national park and biosphere reserve, pets are not allowed.
5.- What documentation will I need to present at the hotel?
Non-resident foreigners require passports and migration cards paid for in USD without VAT tax.
6.- Will my room be the same as the photograph on the hotel’s website?
Quality and comfort are the same in every room; however, premium rooms have better views than standard rooms. Some views are obstructed by trees that are protected by the national park and biosphere reserve.
7.- Is the hotel open year-round?
Yes. Contrary to popular belief, winter is one of the best times to visit, because there is less wind, more colors, and less tourism, allowing you to enjoy the wilderness without crowds of people.
8.- How many days should I spend in the park?
Given the park’s immensity, we recommend at least three nights.
9.- How do I get to Hotel Lago Grey?
Calafate, Argentina, Punta Arenas, and Puerto Natales, Chile are gateways to Torres del Paine National Park. Our all-inclusive program has private transportation to and from Punta Arenas and Puerto Natales, as well as regular transportation to and from Calafate.
10.- What does the all-inclusive program include?
Through this program, you will see all of the park’s treasures without having to juggle multiple reservations with different companies.
Private transportation to and from Punta Arenas, Puerto Natales, or Cerro Castillo
Regular connections, except during winter, to and from Calafate
Entry to Milodon Cave when traveling in and out of Punta Arenas or Puerto Natales
Entry to Torres del Paine National Park
Breakfast buffet, lunch or box lunch, and dinner
Open bar with house wine and artisanal beer
Open bar, excluding premium liquors and wines, during Grey Glacier navigation
Guided tours in English and Spanish
WiFi (best signal is in communal areas)
Does Not Include:
Food during transportation
Phone calls
Meals not already programmed at the Hotel Lago Grey Restaurant
Accomodation outside of Torres del Paine National Park
-Trip insurance
11.- Why choose Hotel Lago Grey’s all-inclusive program?
You will save time and money by not having to hire separate services. Also, it is the only program which includes the grey glacier navigation with in the park.
12.- Is there WiFi?
Yes, but due to being located remotely, we have to rely on satellite internet that is sometimes slow. The strongest signal is found in communal areas.
13.- What is the lunch and dinner schedule?
Lunch is from noon to 3 PM and dinner is from 7 PM to 10 PM.
14.- What gear should I bring?
You should bring waterproof layers, trekking shoes, a hat, gloves, sunglasses, sunscreen, and anything else that you think is appropriate for the outdoors. Our hotel has a store in case you arrive and realize you need more gear.
15.- If I travel to Torres del Paine National Park by bus, how do I get to the hotel?
You will need to reserve transportation with us in advance, which you can do by emailing navegacion@lagogrey.com. The nearest place to the hotel to wait is the park’s administration.
16.- Is there transportation to and from the hotel?
The all-inclusive program includes transportation from Punta Arenas to Puerto Natales during the entire year, as well as regular transportation to and from Calafate during September to April. We do not offer transportation services outside of those available through our program.

Visas and Other Documents

To enter Chile, you will need identification in the form of a passport or Chilean cédula de identidad and, depending on your country, a stamped visa. At the airport, an international police officer will provide you with a duplicate form known as a “Tourist Card” that is valid for ninety days and can be renewed for another ninety days. Certain nationalities will require a “reciprocity fee” paid for in cash.


The Chilean currency is the peso. There are ten, fifty, one-hundred, and five-hundred peso coins and one-thousand, two-thousand, five-thousand, ten-thousand, and twenty-thousand peso bills.

Average Chilean Food Prices

Low Budget: between three and five USD
Medium Budget: between five and twenty USD
High Budget: between twenty and one-hundred USD

Average Chilean Accommodation Prices

Low Budget: between twenty and thirty USD
Medium Budget: between thirty and forty-five USD
High Budget: between fifty-five and 350 USD

*Tipping is always optional; however, a general norm is to tip at least ten percent of your total bill.

Health and Fitness Information


In general, faucet water is safe to drink. You, however, should drink filtered water during your first few days in the country.

Raw Food Consumption:

You should avoid eating raw vegetables, especially ones that grow close to the ground (e.g. carrots and lettuce), unless you shop at an established supermarket that follows sanitation protocols. In addition, only eat cooked meat, fish, and shellfish.

Public Health System

Emergency hospital services are obligated to receive anyone in need of health care. There are medical centers, clinics, and high-quality, private hospitals in Chile.

Theft and Natural Disasters

Theft, like anywhere, is most common in major cities. Do not go out with visible jewelry, cameras, or electronic devices, especially at night or in alleyways. If you use a backpack, do not store film cameras or other valuables in outer pockets, especially on public transportation. Only exchange currency in authorized businesses and never on the street.

In the case of a strong earthquake, remain calm. To prevent injuries caused by entering and exiting buildings, either remain indoors or outdoors, depending on your location. If you are inside, protect your head by placing yourself near strong structures, such as underneath a table, bed, doorframe, by a pillar, bearing wall, or in a corner. Never flee towards an exit or use stairs. If you are outside, move away from electricity cables, ledges, glass windows, and falling bricks or roof tiles.

Chilean Holidays

• New Year’s Day: January 1
• Good Friday and Good Saturday: April 10 to 11, 2020 (dates change each year)
• Labor Day: May 1
• Navy Day: May 21
• Saint Peter and Saint Paul: June 29
• Our Lady of Mount Carmel: July 16
• Assumption of Mary: August 15
• Independence Day: September 18
• Glorias del Ejército: September 19
• Race (Encounter of Two Worlds) Day: October 12
• National Evangelical and Protestant Church Day: • October 31
• All Saints’ Day: November 1
• Feast of the Immaculate Conception: December 8
• Christmas: December 25

*Some of these holidays are moved to the Monday of the same week

More Information

Office, Bank, Currency Exchange, and Business Hours

Our office is open Monday through Friday from 9 AM to 1 PM and 3 PM to 7 PM year-round, as well as Saturday from 10 AM to 12:30 PM during October to April. Banks are open from 9 AM to 2 PM, currency exchange services from 9 AM to 1 PM and 3 PM to 7 PM, and large and small businesses from 10 AM to 8 PM, Monday through Friday. During holidays, most businesses, except for the mall, are closed.

Electrical Plugs and Sockets, WiFi, and Phone

Chile’s electric current flows at a rate of 220 volts by fifty Hertz through type C and L sockets. Due to two-terminals being more common than three, you should purchase two-pin power plug adapters, which are available at any electronics store.

WiFi and public phone services vary throughout the country but are generally available in major cities. Broadband internet and satellite are available almost everywhere.




Office in Punta Arenas:
Manantiales 0325

Office in Puerto Natales:
Bernanrdo Philippi 550 Of. 5

Phone: +56 6 1271 2100


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