Turismo Lago Grey has implemented a reporting channel to allow any person to contact the Crime Prevention Officer and communicate any relevant information.

To report crimes, infractions, or ethical violations as outlined in the Crime Prevention Model (MPD), whether the report is submitted by an employee, executive, director, supplier, contractor, or third party, and concerning any crimes, infractions, or ethical breaches they are aware of, the following reporting channels are available:

a) A dedicated email address for the Crime Prevention Officer to receive and manage reports: denuncias@lagogrey.com
b) By certified mail addressed to the Crime Prevention Officer, Turismo Lago Grey, located at Manantiales #0325, Punta Arenas.
c) Through a personal interview, which must be requested in advance with the Crime Prevention Officer.

Reports may be submitted either nominatively (with the complainant’s identity) or anonymously.
In the case of a nominative report, complete confidentiality will be maintained, and the complainant must provide their full name, ID number (RUT), contact phone number, and email address.

For anonymous reports, the complainant must attach supporting evidence with the report; otherwise, it will not be considered.

Each report should include the following details:

a) Type of violation being reported; description of the events; approximate dates and location; names or roles of those involved.
b) A detailed narrative of the incident and how it occurred.
c) Any documents that support the report, if available.
d) Identification of other individuals who may have witnessed the incident.

About the Law

Law No. 20.393, along with its subsequent amendments, establishes the criminal liability of legal entities for crimes referred to in Articles 1, 2, 3, and 4 of the Economic Crimes Law, whether or not such crimes are specifically categorized as economic crimes under said law.

This also includes crimes defined in Article 8 of Law No. 18.314 (which addresses terrorist conduct and its penalties), Title II of Law No. 17.798 (on Arms Control), and Articles 411 quáter, 448 septies, and 448 octies of the Penal Code, as well as any other crimes that may be added in the future to the catalog under Article 1 of Law 20.393 and its amendments.

A legal entity is liable when such crimes are committed in the course of its operations by or with the involvement of a natural person holding a position, role, or function within the entity, or providing services managing its affairs with third parties, with or without representation, and when the commission of the crime is facilitated or enabled by the lack of an effective crime prevention model.

A legal entity may also be held responsible for acts committed by or with the involvement of a person linked to another legal entity, if that person provides services or lacks operational autonomy, and there is an ownership or participation relationship between the two entities.

However, the law recognizes that the company fulfills its management and supervisory duties if it has duly adopted and implemented a proper organization, administration, and oversight model designed to prevent, detect, and avoid the commission of such crimes—commonly referred to as the Crime Prevention Model.

In response to the enactment of Law No. 20.393 and its amendments, and acting in good faith and in compliance with the legal framework in force, Turismo Lago Grey has developed and implemented a Crime Prevention Model.
To be effective, this model requires every employee of the organization to adhere to the following principles and rules—available in full in the document titled Crime Prevention Model, accessible at www.lagogrey.com.